Jobcentres: Artificial Intelligence

(asked on 27th June 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will publish (a) a list of the 20 Jobcentres trialing the use of artificial intelligence and (b) the evaluation of the trial once concluded.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 3rd July 2023

(a) The Job Matching Trial began in March 2022 and claimants joined until the end of August 2022 in the following 20 Jobcentre sites:


Blyth

Blyth 2 (Bridge House)*

Chester

Chester Foregate Street*

Edinburgh North Bridge*

Edinburgh Waverley Mall*

Exeter

Exeter The Depot, Belgrave Road*

High Riggs

Huddersfield

Huddersfield Unit 2, Trinity Street*

Huntingdon

Leith

Maidstone

Maidstone Lower Boxley Road*

Newark

Rusholme

Manchester Mosley Street*

Stafford

Stafford Greengate Street*

Note: * indicates a temporary Jobcentre. In most cases, where there is more than 1 Jobcentre in a town / city, the trial was delivered by both the main Jobcentre offices and the temporary Jobcentres. Temporary Jobcentres opened as part of the department’s direct response to the impacts on the labour market of the covid-19 pandemic, to rapidly introduce additional Jobcentre Capacity.

(b) The department is in the process of evaluating and quality assuring the results from this test.

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