Question to the Department for Transport:

To ask the Secretary of State for Transport, for what reasons his Department has not implemented the proposal by Transport Focus for continuous rail passenger interviewing.

Whilst Transport Focus provided the Department with a proposal for a move to continuous National Rail Passenger Survey (NRPS) fieldwork in 2017, the costs of the options provided were prohibitive at that time.

The rail industry does not rely solely on the NRPS and since 2017, the Department has been working with industry to develop a wider range of evidence to understand and improve rail performance, including more continuous measurement of passenger views and experience.