Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what estimate he has made of the number of individuals that are unable to use the online pensions portal.

The Check your State Pension Forecast (CySPF) service allows citizens to get an estimate of their State Pension and the earliest they may get it. Identity verification is important so that information is provided safely to the right person. Verification can be met by providing information from the user’s UK Passport, UK Driving Licence, pay slip or P60. Many millions of people have accessed their SP forecast using CySPF. Individuals who are unable to satisfy the identity verification requirements via the CySPF service can contact the Future Pension Centre instead to verify their identity and get a State Pension forecast.