Independent Case Examiner

(asked on 29th October 2018) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many complaints have been (a) received, (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 for which information is available.


Answered by
Justin Tomlinson Portrait
Justin Tomlinson
This question was answered on 1st November 2018

The table below provides details of the number of complaints (a) received; (b) accepted for investigation and (c) resolved by the Independent Case Examiner in each month since January 2017 (we have interpreted (c) as a request for the number of concluded complaint examinations).

Month

Complaints received

Complaints accepted for investigation

Concluded complaint examinations

January 2017

283

121

72

February 2017

250

92

70

March 2017

448

140

109

April 2017

380

244

58

May 2017

445

252

84

June 2017

391

226

85

July 2017

491

304

83

August 2017

507

336

69

September 2017

512

326

71

October 2017

664

428

81

November 2017

556

373

76

December 2017

358

66

65

January 2018

585

130

85

February 2018

517

82

82

March 2018

451

17

83

April 2018

479

177

74

May 2018

430

147

87

June 2018

444

309

108

July 2018

415

370

91

August 2018

442

238

104

September 2018

373

116

91

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