Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average waiting time was for a response to a complaint made to the Child Maintenance Service in (a) 2019, (b) 2020 and (c) January to April 2021.

The Department does not measure timings as described in the question, so this information could only be provided at disproportionate cost.

Complaints received about the Child Maintenance Service are handled in line with the overall Departmental complaints process published on Gov.uk. We aim to contact customers within 15 working days to clear the complaint or agree how to investigate it if it will take longer.