Pensions Ombudsman
(asked on 12th March 2024) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps he is taking to reduce the length of time it takes for cases to be assessed by the Pensions Ombudsman.
This question was answered on 19th March 2024
DWP has provided additional financial support to The Pensions Ombudsman (TPO) to reduce the length of time it takes to deal with cases. Following increased funding of £750,000 in 2022/23 and £1,698,347 in 2023/24, an additional £1,050,000 has now been allocated for 2024/25 specifically for casework activities to reduce waiting times.
Additional funding has increased case clearances and is beginning to reduce average waiting times.