Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what steps her Department is taking to help ensure that the expansion of online essential services do not create barriers to access for elderly people.

The Department for Science, Innovation and Technology is responsible for coordinating HMG digital inclusion policy, and aims to ensure that as many people as possible, no matter their age, can overcome the barriers of digital inclusion and make the most of digital opportunities.

The Government is working to remove barriers and ensure that online services are as inclusive as possible by making public sector websites accessible to as many people as possible. The accessibility regulations ensure that websites and mobile apps are designed to be perceivable, operable, understandable and robust. Furthermore, assisted digital support services aim to increase digital inclusion for those online users who lack digital confidence, digital skills or access to the internet.

We also recognise that ongoing support is essential to overcome barriers of access. Our network of 2,900 public libraries across England provide a trusted network of accessible locations with staff, volunteers, free wifi, public PCs, and assisted digital access to a wide range of digital services. Charities such as Age UK and AbilityNet play an important role in assisting people with access to technology and the internet.