Consumers: Dispute Resolution

(asked on 16th October 2018) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the April 2018 Green Paper on Modernising Consumer Markets, if he will make an assessment of the potential merits of the mandatory participation in alternative dispute resolution being extended to cover non-regulated markets.


Answered by
Kelly Tolhurst Portrait
Kelly Tolhurst
This question was answered on 22nd October 2018

The Government is making such an assessment as part of its review of the system of alternative dispute resolution. The Modernising Consumer Markets Green Paper asked for views on whether there should be an automatic right for consumers to access alternative dispute resolution in sectors with the highest levels of consumer harm.

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