Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions he has had with (a) Facebook, (b) Twitter, (c) Instagram and (d) other social media platforms on increasing protections for consumers shopping online from fraudulent commercial activity.

There is a robust legislative framework to protect consumers. This includes providing consumers the right to a refund within 14 days for most online purchases, for any reason. The Government keeps this legal framework under review to ensure consumers remain adequately protected.

Consumers should report any problems to the Citizens Advice consumer service on 0808 223 1133, www.citizensadvice.org/. The helpline offers free advice to consumers on their rights and can refer on complaints to Trading Standards for further appropriate enforcement action.