Independent Case Examiner
(asked on 8th October 2018) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints have been (a) received and (b) determined by the Independent Case Examiner in each year since 2010.
The table below details the number of complaints (a) received (including the number accepted for examination) and (b) determined by the Independent Case Examiner in each full reporting year since 2010.
Reporting Year | Received | Accepted for Examination | Resolved or Settled to the complainants satisfaction | Determined by the Independent Case Examiner |
2010/11 | 3371 | 1333 | 746 | 641 |
2011/12 | 2672 | 1178 | 555 | 771 |
2012/13 | 2949 | 1001 | 360 | 899 |
2013/14 | 3233 | 1126 | 377 | 786 |
2014/15 | 3268 | 1149 | 229 | 888 |
2015/16 | 2628 | 1101 | 171 | 586 |
2016/17 | 2940 | 1137 | 211 | 660 |
2017/18 | 5857 | 2784 | 224 | 698 |