Question

To ask the Secretary of State for Energy and Climate Change, what estimate she has made of the value of compensation given for delayed switches in the energy market in the last 12 months for which records are available.

Each supplier is responsible for managing complaints about delayed switches. Suppliers must have in place a process for handling complaints, including those concerning delayed switches. This process includes a requirement to explain to the customer the remedies available, including compensation and remedial action.

Ofgem will take enforcement action against suppliers who unjustifiably block customers switching to a new supplier and can instruct suppliers to pay compensation to customers who lose out financially.