Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what criteria the Money and Pensions Service plans to apply to new contracts on debt advice to assess the outcomes of individual advice sessions; how those outcomes will be recorded; and whether it plans to use that information to inform future decision-making.

The Money and Pensions Service’s Debt Advice Evaluation Research (Voice of the Customer) programme tracks the experiences of customers using its debt services from beginning to end via an outcomes survey. Participation is mandatory for suppliers and output forms overall performance monitoring and management. Insight gathered will support the evidence base for future debt advice commissioning.