Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average length of time taken was by the Independent Case Examiner to (a) begin and (b) complete an investigation into a complaint against her Department in the first six months of 2019.

In the first six months of 2019 (January to June 2019) it took the Independent Case Examiner’s Office an average of: 59 weeks to commence an investigation (from the point at which the complaint was accepted for examination); and 23 weeks to complete an investigation (from the point at which it was allocated to an investigation case manager).