Question to the Cabinet Office:

To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what the average waiting time is for a complaint to be assigned to a Parliamentary and Health Service Ombudsman caseworker in the most recent period for which that information is available; and what that average waiting time was in March 2020.

The Parliamentary and Health Service Ombudsman (PHSO) is independent of Government and is accountable to Parliament through the Public Administration and Constitutional Affairs Committee for its performance. The PHSO will therefore reply separately to these questions by letter.