Question to the Home Office:

To ask the Secretary of State for the Home Department, what process her Department follows when an enquiry received through the HM Passport Office line for hon. Members is passed to the escalation team.

When a passport-related enquiry is received via the MP Hotline to escalate an application, where possible, HM Passport Office will prioritise the case in line with its policies.

The customer’s details will be added to an escalations log, pending the receipt of the evidence required. Once received, the information is urgently passed onto the team that specialise in these cases to liaise directly with the customer if necessary and issue the passport once all checks have been satisfactorily completed.