Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what provision her Department makes for people who when making a benefit application are unable to respond with bank documentation and other relevant paperwork within the requested 10 days.

DWP administers a number of benefits with different eligibility requirements. In order to ensure that we pay people their correct benefit in a timely way, we may need to ask for information or documentation from a claimant to support their application within a particular timeframe. We will prompt claimants using a variety of methods such as SMS, phone call or a message on claimants’ UC journal. Where information is not received, we can consider extending the timeframe.

If a claimant does not have a bank account, DWP does have other methods of payment which can be used in these circumstances, for example, a Post Office card account (POca). In certain circumstances a claimant can request to be paid by the Payment Exception Service. This is a way for people who do not have a bank account to collect benefit or pension payments. Further detail is on gov.uk at https://www.gov.uk/payment-exception-service.