Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking to ensure that (a) older people and (b) people with legacy visas are not (i) disadvantaged and (ii) prevented from accessing services by the eVisa system.

The Home Office is committed to ensuring everyone, including the elderly, those who hold legacy documents and the most vulnerable, are properly supported as we transform our immigration system. I have recently met with Age UK and other stakeholders to discuss how we can ensure support is reaching those who need it.

People can nominate a ‘helper’ and give them limited access to their account, so that they can assist with creating a UKVI account, completing details to access an eVisa, and with any immigration application. Where a person is unable to manage their own affairs due to, for example, age or disability, a ‘proxy’, who is authorised, can create and manage the account on behalf of the person. People can also contact the UK Visas and Immigration Resolution Centre (https://www.gov.uk/contact-ukvi-inside-outside-uk) for support via email and webchat, and telephone. They can also support people through the online process by helping them to access or recover their account, update their personal details and assisting them with technical issues with their online immigration status, and where necessary, verify the person’s status through alternative means.

For those inside the UK our Assisted Digital service is available to provide support by phone and email to those who need help with IT-related aspects of creating a UKVI account. Access needs can include any disability that requires support to use online services, a lack of device or a lack of internet access. More information is available here: https://www.gov.uk/assisted-digital-help-online-application.

We are also developing services to make the relevant immigration status information available automatically through system to system checks with other government departments and the NHS.

On 18 September 2024, we announced that the Government is providing up to £4m in dedicated grant funding to a UK wide network of voluntary and community sector organisations to deliver valuable support to those who need it, during the transition from physical immigration documents to eVisas. The list of organisations is available here: https://www.gov.uk/government/publications/evisa-community-support-for-vulnerable-people.

We encourage holders of legacy paper documents, including passports that contain an ink stamp or vignette sticker (for those with Indefinite Leave to Enter or Indefinite Leave to Remain), to transition to an eVisa given the benefits this offers. They can do this by making a free ‘No Time Limit’ application via: GOV.UK - The best place to find government services and information (homeoffice.gov.uk). However, Legacy document holders can prove their rights as they do today using their physical documents where these are permitted. This includes for proving the right to rent, or for travel to the UK.