Housing: Energy
(asked on 13th November 2015) - View Source
Question
To ask the Secretary of State for Energy and Climate Change, what the average time taken is for customers to switch their domestic energy supplier.
This question was answered on 19th November 2015
Ofgem published data on average switching time for domestic customers in Great Britain. It is available online at https://www.ofgem.gov.uk/chart/average-switching-time-domestic-customers-gb
On 1 June 2015 (latest published data available) the average switching time for domestic electricity supplies was 15.7 days and 15.5 days for gas.