Housing Ombudsman Service: Staff

(asked on 6th July 2018) - View Source

Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Housing, Communities and Local Government, how many FTE staff were employed by the Housing Ombudsman Service in each of the last four years; and how many such FTE staff were employed as (a) caseworkers, (b) adjudicators and (c) review managers in each of those years.


Answered by
Heather Wheeler Portrait
Heather Wheeler
This question was answered on 16th July 2018

As reported in the Housing Ombudsman’s Annual report and Accounts, the average annual FTE employed by Housing Ombudsman Service in the last four years is as follows:

2014-15

2015-16

2016-17

2017-18

51

54

61

68.2

As at 31 March, the number of staff employed as a) Dispute Resolution Advisors, b) Adjudicators and c) Dispute Resolution Managers is as follows:

FTE Caseworkers in post

31/3/15

31/3/16

31/3/17

31/3/18

Adjudicators

12.2

17.2

20

24.5

Dispute Resolution Advisor

17.6

18

16.8

12.2

Dispute Resolution Manager

4

2

3.9

6

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