Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, whether his Department is taking steps to help ensure energy companies remove prepayment meters that have been installed in households that are classed as vulnerable.

My Rt. Hon. Friend the Secretary of State for Energy Security and Net Zero has written to energy suppliers making it clear that providing appropriate remedial action to consumers who have been wrongly forced onto a prepayment meter is critical.

Ofgem has called on all suppliers to proactively check if any prepayment meters have been installed incorrectly and, where rules have been broken, to act now to offer customers a reversal of installations and compensation payments where appropriate. Ofgem also has powers to fine suppliers, if appropriate, to tackle non-compliance.

The Government will continue to engage with Ofgem and suppliers to ensure sufficient action is taken.