Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to make it easier for patients in Broxbourne constituency to contact their GP practice to book appointments.

We know patients are struggling to contact their general practices (GP), including in the Broxbourne constituency. That is why we have committed to eliminating the 8:00am scramble for appointments by implementing a modern appointment booking system.

The most recent data from the Health Insight Survey found that between July and August 2024, 78% of people had successfully contacted their GP on the same day, in the last 28 days. Of those who tried to contact their GP practice in the last 28 days, 72.6% of adults perceived their overall experience of their GP practice as either ‘Very Good’ or ‘Good’.

99.4% of the primary care estate are now live with digital telephony and 90% have been enrolled to use online registration systems.

We are determined to reduce bureaucracy, which is why the Government has launched a red tape challenge, ensuring GPs spend less time filling in forms and more time caring for patients.