Question to the Ministry of Defence:

To ask the Secretary of State for Defence, if he will publish the number of complaints submitted to Veterans UK in each of the last five years, by reason for or topic of complaint.

Although there are no plans to publish the number of complaints made to Veterans UK, the results of the customer satisfaction survey was recently published at; https://www.gov.uk/government/news/dbs-veterans-customer-satisfaction-results-2021.

Veterans UK is working hard to improve the quality of its service. Oversight of its performance is maintained through internal governance and customer satisfaction is measured through engagement with external organisations.