Veterans UK: Complaints
(asked on 20th April 2022) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, how many and what proportion of complaints submitted to Veterans UK have been transferred to the Customer Relations Team in each of the last five years.
The total number of formal complaints submitted to Veterans UK for the last five financial years (1 April to 31 March) is detailed in the below table:
Financial Year | Number of Complaints |
2017-18 | 347 |
2018-19 | 332 |
2019-20 | 341 |
2020-21 | 174 |
2021-22 | 201 |
All formal complaints made to Veterans UK are passed to the Customer Resolution Team to investigate and respond accordingly. Any informal complaints made and resolved immediately by case managers are not recorded.