Veterans UK: Complaints
(asked on 20th April 2022) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, how many complaints have been submitted to Veterans UK in each of the last five years (a) in total and (b) per 100,000 veterans residing in the UK.
The total number of formal complaints submitted to the Customer Resolution Team (CRT) is detailed in the below table:
Financial Year | Number of Complaints |
2017-18 | 347 |
2018-19 | 332 |
2019-20 | 341 |
2020-21 | 174 |
2021-22 | 201 |
The total number of veterans residing in the UK is not held as veterans are not tracked once they leave Service. However, it is worth noting that as at 31 March 2021 there were 101,960 War Pensions in payment and 3,975 Guaranteed Income Payments (GIPs) under the Armed Forces Compensation Scheme (AFCS).