Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking to support people with the roll-out of e-Visas.

We have taken a number of steps to support people with the rollout and transition to eVisas.

We are running targeted communications to raise awareness of the decommissioning of physical immigration documents and our move to eVisas, and to encourage people to create a UKVI account and access their eVisa. This includes developing various communications materials, informative videos, guidance available at www.gov.uk/evisa, and engagement with stakeholders.

Support is available through the eVisa grant funded network of organisations for vulnerable holders of physical immigration documents who require support in making the transition to eVisa. There are a number of national grant funded bodies and community-based organisations spread across the UK, which offer immediate, free support for vulnerable people in their transition to an eVisa throughout the rest of 2024, and beyond. Details of support available, including the list of organisations is available on GOV.UK at: eVisa: community support for vulnerable people - GOV.UK (www.gov.uk).

Our Assisted Digital service is available in the UK to provide individual support by phone, email and in-person to those with low/no digital skills or access, or who require assistance with IT-related aspects of creating a UKVI account.

People can also contact the UKVI Resolution Centre, which provides support via email and webchat to those creating their UKVI account, and telephone support to those using the online immigration status services.

Where a person is unable to manage their own affairs due to, for example, age or disability, a ‘proxy’, who is authorised, can create and manage the account on behalf of the person.

People can also nominate a ‘helper’ and give them limited access to their account, so that they can assist with creating a UKVI account, completing details to access an eVisa, and with any immigration application.

Successful visa applicants receive written confirmation by email or letter that they have been granted permission, which they can keep for their personal records. Where this document cannot be used as evidence of their status, these printed documents can be used when interacting with the Home Office should any subsequent issues be encountered with their eVisa. Customers may also wish to print out their eVisa profile page if they would like a physical version for their own records.

We are taking further steps to reduce the number of circumstances where people need to provide evidence of their immigration status, by developing services to make the relevant immigration status information available automatically through system to system checks with other government departments and the NHS, removing the need for people to prove their status themselves.

We have enabled transport operators including airlines, ferries, and international trains to securely and automatically access the immigration status of passengers travelling on their services when they present their passport which is linked to their eVisa for a more convenient journey. We have also established a 24/7 Carrier Support Hub in case a carrier does not receive confirmation of the passenger’s immigration status.

A partner pack of readily shareable content, including factsheets and social media content, has been developed and shared with other government departments and third-party support networks which they can use to disseminate eVisa information to people with whom they engage. We have also issued press notices about the transition to eVisas, and delivered detailed media briefings with UK and International media outlets.

The Home Office is moving to a digital immigration system, and there are no plans to issue physical documents in future.

Successful visa applicants receive written confirmation by email or letter that they have been granted permission and have a digital immigration status, which they can keep for their personal records. These printed documents can be used when interacting with the Home Office should any subsequent issues be encountered with their eVisa. People may also wish to print out their eVisa profile page if they would like a physical version for their own records. However, these documents cannot be used as evidence of their status.