Personal Independence Payment
(asked on 19th April 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average response time for answering personal independence payment new claims calls was in each month from December 2021 to March 2022.
The following table presents Personal Independent Payment (PIP) New Claims (NC) Monthly Management Information for period December 2021 to March 2022.
Month | Average speed of answer (min:sec) | Total Calls Answered |
Dec-21 | 01:11 | 73,386 |
Jan-22 | 04:03 | 106,814 |
Feb-22 | 07:29 | 98,929 |
Mar-22 | 03:17 | 119,560 |
Please note this information is derived from the Department’s management information designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.