Question to the Home Office:

To ask the Secretary of State for the Home Department, how long on average her Department took to respond to casework from hon. Members in each month of (a) 2020 and (b) 2019; and when her Department plans to respond to CTS Reference: B4144/11.

The Department works to a target of responding to 95% of MPs written correspondence within 20 working days. Performance has been impacted by a very significant increase in the volume of correspondence received, alongside the need for Ministers and officials to instigate a remote process for drafting and signing correspondence during the period of COVID-19 restrictions.

The latest published data on UKVI performance against the service standard which includes data up to and including the end of quarter 3-2020/21 is held at:

https://www.gov.uk/government/publications/customer-service-operations-data-november-2020

A response to CTS Reference B4144/11 was sent on 23 February 2021.