Green Deal Scheme

(asked on 10th February 2021) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many complaints in relation to Green Deal plans sold by Home Energy & Lifestyle Management Ltd (HELMS) his Department has refused to consider due to breaches of the Code of Practice having taken place more than six years ago.


Answered by
Anne-Marie Trevelyan Portrait
Anne-Marie Trevelyan
This question was answered on 22nd February 2021

At 15th February, a total of 244 appeals about the mis-selling of Green Deal Plans by the company Home Energy & Lifestyle Management Ltd (HELMS) have been referred to my Rt. Hon. Friend the Secretary of State, of which 137 are yet to receive an intention notice and 153 are yet to receive a sanction notice.

The Department has issued 2 Intention Notices setting out ‘minded to’ decisions not to consider appeals on the basis that they were made more than 6 years after the date on which the alleged breach of the Green Deal Regulations occurred. These decisions have been made in accordance with the Regulations. The Department does not hold data on any further appeals made more than 6 years after the date on which the alleged breach occurred, as it is not possible to categorise appeals as such until case reviews are complete, at which point Intention Notices are issued.

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