Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many complaints his Department has received in relation to breaches of the Green Deal Code of Practice by Home Energy & Lifestyle Management Ltd (HELMS) which took place more than six years before the date of receipt of the complaint.

At 15th February, a total of 244 appeals about the mis-selling of Green Deal Plans by the company Home Energy & Lifestyle Management Ltd (HELMS) have been referred to my Rt. Hon. Friend the Secretary of State, of which 137 are yet to receive an intention notice and 153 are yet to receive a sanction notice.

The Department has issued 2 Intention Notices setting out ‘minded to’ decisions not to consider appeals on the basis that they were made more than 6 years after the date on which the alleged breach of the Green Deal Regulations occurred. These decisions have been made in accordance with the Regulations. The Department does not hold data on any further appeals made more than 6 years after the date on which the alleged breach occurred, as it is not possible to categorise appeals as such until case reviews are complete, at which point Intention Notices are issued.