Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to ensure that people most adversely affected by the covid-19 pandemic receive the warm home discount to which they are entitled.

This winter (2020/21), around 1 million Pension Credit Guarantee Credit recipients will receive the rebate automatically on their energy bills, as a result of data matching between the Department for Work and Pensions and participating energy suppliers. A further 200,000 low income pensioners, who meet some of the eligibility criteria, will receive a letter from Government encouraging them to claim via a dedicated helpline if they meet the remaining criteria. Of these, over 45,000 have claimed a rebate through calling the helpline so far.

To make sure that all eligible pensioners claim the support to which they are rightly entitled, in 2020 Government ran a nationwide 12-week campaign to raise awareness of Pension Credit, and launched a new online claim service, which improves access.

In addition to the Core Group, over 1.1 million vulnerable and low income households will also receive a Warm Home Discount rebate through the Broader Group, which is administered by energy suppliers.

To help vulnerable energy customers during the pandemic, Government negotiated a Voluntary Agreement with energy suppliers, to support customers impacted by COVID-19 who may be struggling with their energy bills and help to keep them on supply. Additionally, the Energy Price Cap has continued to protect around 15 million households on default and prepayment meter tariffs. Government also operates other schemes, such as the Cold Weather Payments and Winter Fuel Payment, which help vulnerable households with their winter energy costs.