Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment she has made of the adequacy of existing avenues of consumer redress for people in disputes with gambling operators.

Our Review of the Gambling Act 2005 is taking a close look at the effectiveness of the regulatory framework and whether further protections are needed to ensure that all those who choose to gamble can do so safely. As part of its broad scope, the Review is looking at the suitability of existing consumer redress arrangements and we called for evidence on whether changes are needed to better support individuals who feel they have been treated unfairly or harmed by gambling operators in breach of their social responsibility obligations. We will publish a White Paper outlining our conclusions and proposals in the coming weeks.