Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what assessment he has made of the need for debt enforcement companies to have (a) clear complaints procedures and (b) accessible avenues available for people trying to resolve a problem.

This government strongly supports the Enforcement Conduct Board’s work, as an independent oversight body for enforcement companies, to develop standards for enforcement work and processes for handling complaints. The Enforcement Conduct Board will ensure that the rules are being followed and that those facing enforcement action are treated fairly.