Electoral Register

(asked on 1st June 2018) - View Source

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what progress he has made on the introduction of changes to the Register to vote website.


Answered by
Chloe Smith Portrait
Chloe Smith
This question was answered on 7th June 2018

We adopt a continual improvement approach to the maintenance and operation of the Register to Vote website. Since 2016, this has included a complete technology refresh: the new platform facilitated the flawless operation to support registration ahead of the 2017 General Election. We have also:

- Completed an accessibility audit to ensure the service is accessible for all UK citizens. This will be conducted annually.

- Ensured the service supports recent changes to the law to make anonymous registration easier.

- Changed the content on the homepage of the website so as to reduce the number of duplicate applications

- Reviewed the technical operation of the postcode database to allow more regular updates, ensuring citizens living in new homes can apply to register to vote more easily

- Provided more guidance for citizens with protected national insurance numbers

- Improved information to citizens about the timescales in which their application will be processed.

These changes reflect feedback on the website provided by electoral administrators and others, as well as our own improvement priorities. We will continue to act on feedback to ensure the website meets user needs and retains the consistently excellent user satisfaction it enjoys.

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