Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what recent discussions he has had with energy providers on unclaimed energy rebate vouchers for consumers on prepayment meters.

On 4 December, my Rt. Hon. Friend the Secretary of State wrote to electricity suppliers reiterating the importance of ensuring traditional prepayment meter customers receive their vouchers with prompt service and accurate information from supplier call centres. Data for the first 4 months of the scheme indicates that 98% of vouchers were dispatched by suppliers.

I chaired a roundtable on 7 December 2022 with electricity suppliers serving traditional prepayment customers to emphasise the importance of increasing their efforts to improve voucher redemption rates. I met them again on 25 January 2023, to discuss traditional prepayment meters where I reiterated the importance of delivering the EBSS support to all households.