Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether her Department plans to review the customer relations services of the Child Maintenance Service.

The Child Maintenance Service (CMS) continually reviews the service it provides to ensure it best meets the needs of its customers.

The aim of CMS is to create a modern, accessible service through our digital transformation and Service Modernisation programmes, allowing customers to have greater choice of how and when they contact us.

CMS regularly gathers feedback from customers through the Customer Experience Survey to understand their experiences. This insight is then used to inform ways to review and improve our service.