Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what recent discussions she has had with businesses on access refusal for guide dogs.

There have been no recent discussions between this Department and businesses on access refusal for guide dogs.

Strong protection already exists in the Equality Act 2010, which places a duty on businesses and service providers to make reasonable adjustments to improve disabled people’s access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people. This reasonable adjustment duty is an anticipatory duty, meaning that those who provide goods, facilities and services to members of the public are expected to anticipate the reasonable adjustments that disabled customers may require, including auxiliary aids.

The Equality and Human Rights Commission (EHRC) is the public body responsible for enforcing the Equality Act. In 2017, the Commission published two pieces of guidance - a guide to help businesses understand what they can do to meet their legal duties to assistance dog owners, and a guide to help tourism businesses welcome people with access requirements. The EHRC supports disabled individuals who have experienced discrimination to take their cases to court.

These duties and protections are ultimately enforceable through the courts, but as a first step, anybody who thinks that they have been discriminated against in the services offered to them - including where access to an assistance dog has been refused - can take legal action to resolve the issue. Before doing so, they might first find it useful to contact the Equality Advisory and Support Service (EASS) which provides free bespoke advice and in-depth support to individuals with discrimination concerns via their website - http://www.equalityadvisoryservice.com/, or by telephone on 0808 800 0082 or by text phone on 0808 800 0084.