Question to the Home Office:

To ask the Secretary of State for the Home Department, what the average time taken was to resolve technical issues in relation to processing home office applications in each month in 2023.

Increasingly since 2023, applications to remain in the United Kingdom have been processed on the new caseworking system, Atlas.

It is a complex system that has many integrated services such as security checking, sending notifications to applicants, triggering the production of BRP cards or creation of digital status. Whilst there have been some issues encountered as Atlas has been developed, no systemic issues have been identified that have caused concerns to be raised with the third-party IT suppliers helping develop and support Atlas.

Most technical issues are resolved within days.