Universal Credit

(asked on 8th June 2022) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to the Universal Credit Risk Review Team, whether a risk review can be initiated solely due to a claimant being identified by a computer system as being high risk, or whether a human will always make the final decision to commence a review.


Answered by
David Rutley Portrait
David Rutley
This question was answered on 17th June 2022

As set out in the Departments Personal Information Charter DWP does not use algorithms to replace human judgement. Risk indicators are determined by DWP agents and where a computer highlights a risk a DWP agent intervenes and reviews the claim. A DWP agent would take into account all circumstances/information before a final decision.

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