Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, whether his Department is taking steps to help ensure that bill estimates from energy providers are as accurate as possible.

Under Ofgem’s licence conditions, suppliers are required to take all reasonable steps to reflect accurate meter readings in bills or statements sent to customers.

As the independent regulator, Ofgem is responsible for ensuring licensed energy suppliers are complying with their rules. Details of Ofgem’s ongoing supplier compliance and enforcement activity, including individual decisions, are at this link: https://www.ofgem.gov.uk/energy-policy-and-regulation/compliance-and-enforcement/retail-compliance-and-enforcement.