Train Operating Companies: Standards

(asked on 16th February 2024) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will publish the (a) operational performance benchmarks and (b) default performance levels for train operating companies on National Rail contracts.


Answered by
Huw Merriman Portrait
Huw Merriman
This question was answered on 21st February 2024

The Department holds operators to account for their performance through the National Rail Contracts. Whilst the Department does not publish details of operational performance benchmarks, we require operators to publish performance metrics on their websites and will publish annual performance fees on gov.uk once all performance fees are finalised.

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