Train Operating Companies: Standards

(asked on 16th February 2024) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, which train operating companies have notified him that they have not met contractually agreed benchmarks for service quality since 18 September 2022.


Answered by
Huw Merriman Portrait
Huw Merriman
This question was answered on 21st February 2024

Train operators are required to publish their Service Quality Regime (SQR) results on their websites each reporting period, alongside the contractual benchmarks.

The Department regularly discusses and reviews service quality performance with all operators and can take further action where scores are consistently below benchmark. Underperformance also impacts upon the amount of annual performance fee earned by private sector operators.

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