Question to the Department for Transport:

To ask the Secretary of State for Transport, which train operating companies are not meeting contractual benchmarks for service quality.

Train operators are required to publish their Service Quality Regime (SQR) results on their websites each reporting period, alongside the contractual benchmarks.

The Department regularly discusses and reviews service quality performance with all operators and can take further action where scores are consistently below benchmark. Underperformance also impacts upon the amount of annual performance fee earned by private sector operators.