Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what his policy is on the provision of paper copies of (a) information and (b) application forms to people who do not have the requisite skills to access that information online.

For the services it provides the Government has committed to ensuring that assistance is always available for those who are not online. To ensure that an appropriate offline route is available the Government Digital Service mandates government departments to provide assisted digital (offline) support for their services, where it is required, and assures this via its service assessment process.