Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Levelling Up, Housing and Communities, how many cases of (a) freehold and (b) management company misconduct have been reported in the last 12 months.

There is no one set of information which captures the full extent of leaseholder concerns as these come in many forms.

Leaseholders have a number of routes to redress including challenging the reasonableness of costs or services provided at the Property Tribunal, making a complaint through a freeholder or managing agent’s own complaints procedures, or using a government approved redress scheme of which all managing agents must belong by law.

Through the Leasehold and Freehold Reform Bill the Government will expand routes of redress for leaseholders where their landlord carries out their own management of the building by requiring these landlords to join a redress scheme.