Question to the HM Treasury:

To ask the Chancellor of the Exchequer, if he will take steps to help support people to regain access to their Government Gateway accounts who do not have the necessary physical documentation.

Users may regain access to their Government Gateway account by following a simple online process to recover their Government Gateway user ID and, if necessary, reset their password. Access to the email account used to set up the Government Gateway account is required to complete this process, but no documentation is required.