Students: Fees and Charges

(asked on 8th January 2021) - View Source

Question to the Department for Education:

To ask the Secretary of State for Education, what his policy is on student tuition fees during the covid-19 outbreak.


Answered by
Michelle Donelan Portrait
Michelle Donelan
Secretary of State for Science, Innovation and Technology
This question was answered on 15th January 2021

This has been a very difficult time for students, and the government is working with the sector to make sure all reasonable efforts are being made to enable students to continue their studies. The government’s clear and stated expectation is that universities should maintain the quality and quantity of tuition and seek to ensure that all students, regardless of their background, have the resources to study remotely. This is more important than ever now, with the vast majority of students studying solely online.

Universities are autonomous and responsible for setting their own fees, up to a maximum of £9,250 for standard full-time courses offered by approved (fee cap) providers for the 2020/21 academic year. The government has already announced that maximum tuition fee caps will remain frozen for the 2021/22 academic year.

The Office for Students (OfS), as regulator for higher education (HE) providers in England, has made it clear that HE providers must continue to comply with registration conditions relating to quality and academic standards, which set out requirements to ensure that courses are high-quality, that students are supported and achieve good outcomes and that standards are protected, regardless of whether a provider is delivering its courses through face-to-face teaching, remote online learning, or a combination of both.

Whether or not an individual student is entitled to a refund of fees will depend on the specific contractual arrangements between the provider and student. If students have concerns, there is a process in place. They should first raise their concerns with their university. If their concerns remain unresolved, students at providers in England or Wales can ask the Office of the Independent Adjudicator (OIA) for Higher Education to consider their complaint. The OIA website is available via the following link: https://www.oiahe.org.uk/.

The Competition and Markets Authority (CMA) has published guidance on consumer contracts, cancellation and refunds affected by the COVID-19 outbreak. This sets out the CMA’s view on how the law operates to help consumers understand their rights and help businesses treat their customers fairly. This is available via the following link: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds.

The OfS has also published guidance on student consumer protection during the COVID-19 outbreak, which is available via the following link: https://www.officeforstudents.org.uk/for-students/student-and-consumer-protection-during-coronavirus/.

Reticulating Splines