Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the barriers faced by patients who wish to access information in an alternative format.

Under the Equality Act (2010), health and social care organisations must make reasonable adjustments to ensure that disabled people are not disadvantaged. National Health Service organisations and publicly funded social care providers must comply with the Accessible Information Standard (AIS) to meet the communication needs of patients and carers with a disability, impairment, or sensory loss.

Once the revised standard receives publishing approval, NHS England will continue work to support implementation with awareness raising, communication and engagement, and updated e-learning modules on the AIS to ensure NHS staff are better aware of the standard, and their roles and responsibilities in implementing it.

NHS England is in the process of developing updated e-learning training modules on the AIS, to complement the updated AIS. These will raise awareness of the standard and ensure that NHS staff can access up to date training on their roles and responsibilities under the AIS, which should support better and more consistent implementation of the standard.