Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what support his Department provides to parents who experience technical difficulties when seeking to claim tax-free childcare online.

The majority of parents use the service without problems. HM Revenue and Customs have procedures in place to ensure any parent who experiences a technical issue when applying for Tax-Free Childcare through the online service, receives support and does not lose out financially.

Where parents have missed out on Tax-Free Childcare payments, HMRC pay compensation to reimburse them for missed government top-ups.

A dedicated childcare service helpline is available to provide further support to any parents experiencing technical difficulties.