Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking to assist people who are unable to attend UKVCAS centre appointments as they are shielding.

UKVI and Sopra Steria Limited reopened UKVCAS in June in locations with COVID-19 secure measures in place.

If anyone needs to attend a physical UKVCAS appointment but is unable to travel because of COvID-19, they should contact UKVI through the Coronavirus Immigration Hotline (CIH) which can be reached via email or on the phone, on 0800 678 1767.

Further details for customers impacted by COVID-19 can be found here:

https://www.gov.uk/guidance/coronavirus-covid-19-advice-for-uk-visa-applicants-and-temporary-uk-residents