Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether his Department monitor the satisfaction of blind and partially sighted applicants to the Access to Work Scheme.

There is no specific measure of customer satisfaction in Access to Work, but a range of insight is gathered through customer complaints, compliments, telephone calls and social media. This provides a range of unpublished internal information that allows leaders to understand what is working well, and where improvements could be made.

This customer experience insight is measured for all customers which includes those who are blind and partially sighted.